We employ more than 14,000 permanent employees at over 50 sites across the country
Amazon wants to be the most customer-focused company in the world. We connect with our customers wherever they are, at any time of the day, any day of the week, and on every occasion we aim to win and maintain their trust. We grow and innovate to be able to respond adequately to their needs and, while we do, we invest in infrastructure and job creation.
We are particularly proud to have made quality jobs available to so many people. In Italy, in the course of 2021 alone, more than 4,500 were created indefinitely. Today, Amazon employs more than 14,000 permanent employees at more than 50 sites across the country. The company has more than doubled the number of its employees in Italy since the end of 2019, when it employed 6,900 people.
Amazon has become a major employer in Italy, offering stable and well-paid job opportunities throughout the country, supporting the recovery and digitization of the Italian economy. We obtained the Top Employer Italy certification from the Top Employers Institute in 2021 and 2022, in recognition of the quality of the work environment, training opportunities and career plans that we were able to offer our employees in Italy.
According to a study by The European House – Ambrosetti which analyzed the financial statements of large private companies in Italy, Amazon is the one that in absolute terms has created the most jobs in the country in the last 10 years (between 2011 and 2020). On average, since starting operations in Italy in 2010, Amazon has created more than 24 permanent jobs every week.
Amazon’s first investment in Italy dates back more than 11 years and, over the years, we have invested heavily to support our growth in the country. Over the last decade (2010 – 2020) over 8.7 billion euros have been invested. Furthermore, if we take into account the overall investments in Italy and the contribution to GDP, Amazon has supported the Italian economy for a total of over 17 billion euros  since 2010.
We also continue to support the creation of large numbers of jobs even outside of Amazon by providing local businesses (many of them small and medium-sized businesses) with the technologies and tools they need to sell their products to customers. around the world, including programs such as Sell on Amazon and Fulfillment by Amazon, or the Accelera con Amazon training program that will drive the growth and digitization of more than 20,000 small businesses across Italy by the end of 2022.
According to research we conducted in March 2021, more than 50,000 people are currently employed across our entire Italian network of third party vendors as a direct result of their relationship with Amazon. Furthermore, as a direct effect of its investments, Amazon has supported the development of job opportunities throughout our Italian supply chain: more than 34,000 people now work for companies that provide services to Amazon throughout Italy.
Amazon offers different types of jobs to people with all levels of experience, education, background, career aspiration and professionalism, whether they are profiles at the first work experience or more experienced: from warehouse workers to engineers, from software developers to linguists, cloud experts or of the entertainment industry. Amazon is present in more than 50 sites throughout Italy, from our Italian Corporate offices in Milan to the Development Centers in Turin and Asti, to our Data Centers in Lombardy, to our Customer Service in Cagliari, to our Distribution Centers and Warehouses. of Sorting from Trento to Catania.
We have also created quality jobs in areas traditionally marked by high levels of unemployment. Today Amazon employs 5,000 people indefinitely in Central and Southern Italy and 1,100 new jobs will be created in these areas over the next three years. The vast majority of Amazon employees live in the territories that host our offices and fulfillment centers, and many of them grew up there.
The job and career opportunities offered by Amazon make a huge difference to entire communities where many people have limited employment options.
All Amazon employees receive a competitive salary from day one. In 2021, thanks to the increase that is part of Amazon’s regular salary update, the initial salary rose to 1,680 euros per month, 8% more than the standard salary set by the National Contract for the transport and logistics sector. People join us in our fulfillment centers because they see Amazon as a career opportunity.
Additionally, employees receive a comprehensive package of benefits , including a pension plan and health care, medical and life insurance, as well as exceptional career and upskilling opportunities. We’re talking about innovative programs such as Career Choice, which provides employees with free vocational training and tuition funding up to a value of € 8,000 to acquire new skills to support them in their careers at Amazon or in high-demand occupations in industries like that. manufacturing, healthcare and transportation.
Amazon offers jobs to people of all backgrounds and ages: more than 100 nationalities are represented in the Italian offices. We are the gateway to the world of work for many young people: we have more than 1,200 employees under the age of 24 and the average age in Italy is 34 years. We also offer job opportunities for more mature people: 8% of employees are over 50 and the oldest employee is 64. Many of the jobs created in 2021 involved highly specialized profiles: during the ‘year we have hired over 100 talented people in software development, information technology and engineering roles. Skills and training are an essential driver to support the expansion of our operations, and Amazon is looking to strengthen its partnership with ITS (Post-Secondary Technical Institutes) to support new talent with specialized education.
We are very proud of our work in Italy and in Europe, we intend to continue to strive to find ever better ways to invest in the people and communities in which we operate.